Sr. Operations Manager

Job description

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility. Responsibilities: • Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives. • Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience. • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments. • Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. • Takes proactive steps to ensure that best practices…