Principal Product Manager, Tech, Amazon Connect

Amazon · Seattle, WA · Project/Program/Product Management--Technical

principal Product Manager ic · Posted Sep 16, 2025
$181,100 – $245,000
USD per year

About this role

Amazon is hiring a principal-level Product Manager based in Seattle, WA. The posting calls out experience with AWS, Serverless, LLMs, Performance Optimization. Compensation is listed at $181,100–$245,000 per year.

Role
Product Manager
Function
product
Level
principal
Track
Individual contributor
Employment
Full-time
Location
Seattle, WA
Department
Project/Program/Product Management--Technical
Posted
Sep 16, 2025
AI Summary
Principal-level Product Manager driving strategic AI-infused agent and customer experience capabilities for Amazon Connect. Develops next-generation generative AI features, works cross-functionally across AWS teams, and makes data-driven decisions to shape high-scale contact center solutions used by millions.
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Job description

from Amazon careers

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an innovative cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. We have a rapidly growing customer base and an exciting charter in front…

This is an excerpt. Read the full job description on Amazon careers →
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