CO On-Road Svc Lead, Central Operations

Job description

from Amazon careers

EUCO On-Road Services is looking for a Lead to support in ongoing and upcoming projects. This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create process solutions.

The successful candidate should be able to communicate efficiently with different stakeholders, since it will require a proactive written and verbal communication with other departments and external stakeholders.

Key job responsibilities
- Be an active player on daily escalations
- Support different CO processes (metrics deep dive and projects)
- Identify root causes of deviation, via cause and effect analysis
- Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others
- Review and analyze deviations data, followed by development of corresponding action plans to reduce future deviations
- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any processes that are impacting the quality performance
- Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements

A day in the life
This position is office-based. The position offers fixed work schedules (morning, afternoon, night or central shift), with rotating rest days throughout the week.

Basic Qualifications

- Knowledge of advanced English at CEFR level B2/C1
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Relevant experience in an analytical tasks or projects, working with data

Preferred Qualifications

- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Previous experience within transportation or logistics
- Working experience on programming and coding languages (SQL or Python).

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