Patient Financial Advocate, Healthcare Financial Operations
Amazon · Arlington, VA · Finance & Accounting
mid
finance
Financial Analyst
ic
5+ yrs Bachelor's
· Posted Jun 23, 2026
$57,400 – $86,100
USD per year
About this role
Amazon is hiring a mid-level Financial Analyst in the finance function based in Arlington, VA. The role typically asks for 5+ years of relevant experience. Listed education preference: a bachelor's degree or equivalent. Compensation is listed at $57,400–$86,100 per year.
- Role
- Financial Analyst
- Function
- finance
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Arlington, VA
- Experience
- 5+ years
- Education
- Bachelor's degree
- Department
- Finance & Accounting
- Posted
- Jun 23, 2026
AI Summary
Mid-level individual contributor handling inbound patient billing and insurance inquiries while managing team work queues. Develops performance metrics, supports AI-driven improvements, trains colleagues, and analyzes trends with cross-functional teams. Requires bachelor's degree and 5+ years healthcare customer service experience.
Job description
from Amazon careersAmazon is seeking a Patient Financial Services Specialist to join our Healthcare Financial Operations team. In this individual contributor role, you'll serve as the trusted voice for patients navigating complex billing and insurance questions, combining technical expertise with genuine empathy to deliver exceptional experiences.
You'll answer inbound patient inquiries and manage the team's work queues to ensure timely resolution. You'll also help develop performance metrics and support AI-driven improvements, including sentiment analysis for inquiry responses and self-service tools. Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and will work with cross functional teams to resolve these defects.
This role is ideal for someone who thrives in fast-paced environments, possesses exceptional communication skills, and is passionate about using technology and data to improve patient experiences. You'll influence team practices, drive operational excellence through efficient inquiry management, and contribute to AI initiatives—all while making a meaningful difference in patients' lives.
Key job responsibilities
In this strategic role, you'll answer inbound patient inquiries and actively manage the team's work queues to ensure timely resolution of patient billing and insurance questions. You'll handle complex escalations with empathy, working toward a 1-touch or no-touch resolution model that maximizes satisfaction while maintaining efficiency.
You'll develop new KPIs to measure team effectiveness, queue management efficiency, and patient satisfaction, using analytics to identify improvements. Your work will directly impact first contact resolution rates, response times, satisfaction scores, and operational efficiency.
You'll contribute to AI-driven initiatives, including sentiment analysis tools and self-service capabilities for zero-touch resolution. Working collaboratively, you'll develop training programs focused on empathetic patient interactions and effective inquiry management. You will work with cross functional teams to inform them of defects and trends so they can create root cause solutions upstream. You'll mentor colleagues on best practices for sensitive billing conversations, collect and analyze patient feedback, generate reports on key metrics for leadership, and develop strategic recommendations to support automation initiatives and process standardization.
- 3+ years of professional experience
- 5+ years of healthcare customer service experience
- 3+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 5+ years of healthcare revenue cycle experience in a hospital or physician setting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, VA, ARLINGTON - 57,400.00 - 86,100.00 USD annually
USA, VA, Arlington - 57,400.00 - 86,100.00 USD annually
You'll answer inbound patient inquiries and manage the team's work queues to ensure timely resolution. You'll also help develop performance metrics and support AI-driven improvements, including sentiment analysis for inquiry responses and self-service tools. Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and will work with cross functional teams to resolve these defects.
This role is ideal for someone who thrives in fast-paced environments, possesses exceptional communication skills, and is passionate about using technology and data to improve patient experiences. You'll influence team practices, drive operational excellence through efficient inquiry management, and contribute to AI initiatives—all while making a meaningful difference in patients' lives.
Key job responsibilities
In this strategic role, you'll answer inbound patient inquiries and actively manage the team's work queues to ensure timely resolution of patient billing and insurance questions. You'll handle complex escalations with empathy, working toward a 1-touch or no-touch resolution model that maximizes satisfaction while maintaining efficiency.
You'll develop new KPIs to measure team effectiveness, queue management efficiency, and patient satisfaction, using analytics to identify improvements. Your work will directly impact first contact resolution rates, response times, satisfaction scores, and operational efficiency.
You'll contribute to AI-driven initiatives, including sentiment analysis tools and self-service capabilities for zero-touch resolution. Working collaboratively, you'll develop training programs focused on empathetic patient interactions and effective inquiry management. You will work with cross functional teams to inform them of defects and trends so they can create root cause solutions upstream. You'll mentor colleagues on best practices for sensitive billing conversations, collect and analyze patient feedback, generate reports on key metrics for leadership, and develop strategic recommendations to support automation initiatives and process standardization.
Basic Qualifications
- Bachelor's degree or equivalent- 3+ years of professional experience
- 5+ years of healthcare customer service experience
Preferred Qualifications
- 3+ years of creating process improvements with automation and analysis experience- 3+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 5+ years of healthcare revenue cycle experience in a hospital or physician setting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, ARLINGTON - 57,400.00 - 86,100.00 USD annually
USA, VA, Arlington - 57,400.00 - 86,100.00 USD annually
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