Transportation Representative, Transportation Representative

Job description

Overview of a Trans Ops Representative The TOC is Amazon's central command and control hub for transportation execution across the Supply Chain network. Operating across North America, India, and the EU, the TOC ensures seamless freight movement from vendor pick-up through fulfillment center delivery and onward to carrier hubs. What the TOC does: Ensures on-time pick-up and delivery of freight between vendors, Fulfillment Centers (FCs), and carrier hubs, resolves transportation exceptions while keeping all stakeholders informed, Analyzes network trends to drive automation and process improvements, Monitors real-time network data for actionable operational insights Operational Verticals - Inbound Operations - Manages the Vendor → Carrier → Fulfillment Center pipeline. You'll ensure freight is picked up on schedule and delivered per appointment, resolving any issues that arise during the pick-up-to-delivery lifecycle. Outbound Operations - Manages the Fulfillment Center → Carrier → Carrier Hub pipeline. You'll ensure trucks depart FCs on time to fulfill customer delivery promises, addressing issues from FC departure through final delivery. Key Responsibilities • Stakeholder Communication: Serve as the bridge between external partners (carriers, vendors, suppliers) and internal teams (Retail, Finance, Software Support, Fulfillment Centers) • Data Analysis Reporting Extract and analyze data from multiple databases using Excel, Access,…