Sr. Manager, Customer Success, Robotics Technical Services

Job description

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Fulfillment Technologies Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. The Amazon Robotics (AR) team is responsible for providing support to internal fulfillment network customers that rely on advanced robotics technology to fulfill and ship customer orders. In this role on the Robotics Technical Services team, the Customer Success (CSM) team is the primary link between AR and Operations coaching site leaders on operational best practices, robotics systems and tools. You will hire and develop a team of Customer Success (CSM) and support engineers (HSE) working directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems. Your team is responsible for being the link between sites and engineers working within the AR organization. We are seeking exceptional candidates who possess a blend of technical…