GenAI/Agentic Sr. Customer Solutions Manager, EMEA ISV CSMs

Job description

The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud-native transformation for AWS's most strategic ISV customers across EMEA. We operate at the intersection of technology depth and business impact, delivering outcomes that reshape how software companies build, monetize, and scale. The Sr. CSM must demonstrate differentiated, hands-on Agentic AI and GenAI expertise: 1/ Proven experience architecting and building agentic AI systems - including multi-agent orchestration, RAG pipelines, and prompt engineering - not theoretical familiarity but demonstrated delivery of working prototypes and customer-facing demos. 2/ Proficiency using AI-powered coding assistants to accelerate solution development, write production-grade code, and build technical artifacts that earn customer trust. 3/ Software Product Management mindset with direct experience delivering or consulting on SaaS products - understanding multi-tenant architecture, outcome-based pricing models, and product lifecycle to credibly co-design customer roadmaps from ideation through production-scale monetization. B.Sc. in Computer Science or Information Systems required; MBA strongly preferred. As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and…