Senior Customer Success Manager, US Consumer Broadband Funding Programs, Amazon Leo - US Consumer

Job description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access. Amazon Leo is seeking a Senior Customer Success Manager to lead consumer broadband funding programs, with a primary focus on the Broadband Equity, Access, and Deployment (BEAD) program. In this role, you will serve as the primary relationship owner for State Broadband Offices across the US, ensuring Amazon Leo's commitments are met, customers are set up for success, and program outcomes drive measurable impact for unserved and underserved communities. The ideal candidate brings deep experience managing complex, multi-stakeholder programs in telecommunications or public sector environments, with a proven ability to navigate ambiguity, build trust with government partners, and align cross-functional teams around shared goals. Key job responsibilities * Serve as the primary relationship owner for state broadband offices, managing ongoing engagement, expectation-setting, and issue resolution to ensure Amazon Leo is a trusted and responsive partner throughout program lifecycle. * Own the end-to-end customer success motion for consumer broadband funding broadband…