Principal User Researcher, Senior Talent & Transformation: Design

Job description

Placing the right leader in the right role at the right time is among the highest-leverage actions Amazon can take to accelerate innovation and growth. This role builds the research function that makes it possible. Amazon's senior leaders have outsized organizational impact. Their role in accelerating innovation and growth is more critical than ever, which demands enterprise mechanisms designed to ensure this community has the support to deliver results at scale. The Senior Talent Transformation (STT) team was created to do exactly that, building the infrastructure Amazon's senior leadership community needs for its next phase of growth. As Principal Researcher, you will establish the cross-org Voice of the Customer function responsible for making this community's needs, barriers, and unmet expectations visible to the organization. Your "customer" is Amazon's global SVP, VP, and Director population. You will design the listening architecture that captures what these leaders experience. You will translate those insights into organizational strategy. You will ensure that every transformation initiative is grounded in evidence rather than assumption. A day in the life * Leads user research that influences end-to-end user experience and impacts the long-term strategy * Advocates for inclusive and diverse products that serve all types of customers…