Program Manager, Translation Quality, Translation Services Operations

Job description

We are seeking a Program Manager to own and drive quality mechanisms and frameworks across Translation Services Operations (TSOps). This strategic role is responsible for defining quality standards, governing quality assurance programs, and ensuring the integrity of quality data that serves as the golden standard for machine translation and LLM model development. The PM will serve as the primary Quality point of contact for cross-functional programs and will partner closely with Linguistic, Central Program Management (CPM), Language Assets, and Science teams. This is a high-influence, cross-functional role that requires driving outcomes through partnership rather than direct ownership of resources — the successful candidate will earn trust and deliver results by aligning diverse stakeholders around shared quality objectives. Key job responsibilities ● Own end-to-end quality mechanisms including QA program design, QA of QA (proofreader performance auditing), and quality scoring frameworks across 60+ language pairs ● Define and maintain quality standards across services (Full MTPE, LMTPE, Revision, etc.) and content types (Retail, Product descriptions, Marketing, Instructional, etc.) ● Provide strategic guidance on quality frameworks for new client onboarding and new service launches ● Contribute to annual quality team goal-setting, including MQM score targets and projects goals. ● Serve as the primary Quality…