Head of Heavy & Bulky Programme JP, EITS

Job description

We are transforming the way customers buy high consideration products (such as white goods, TVs, furniture, and many more categories) online. We are looking for a dynamic, senior leader who can independently define and drive the entire programme — setting a 5-year strategic roadmap encompassing customer, delivery, and vendor experience. define the technical architecture — in a space where the problem, opportunity, and strategy are not yet fully defined. This role owns the end-to-end customer experience, financial performance, tech management including top/bottom line and Cost to Serve across all channels. You will lead through ambiguity, distilling diverse inputs from large customer segments and stakeholders to set a compelling vision, achieve consensus on priorities, and drive execution at scale. Key job responsibilities 1. Strategic Business Leadership • Define and execute the vision for best-in-class CX, partnering with tech teams, Service, and Operations (demonstrate thought leadership of WW H B business) • Develop a multi-year strategic roadmap (3–5 years) balancing growth, profitability, and innovation — partnering with Category teams (JP US/EU) and Finance • Own channel strategy and performance, partnering with Category and 3P teams • Independently make short-term vs. long-term trade-offs, defining clear goals and objectives while communicating the long-term perspective…