Senior Program Manager, Translation Quality, Amazon Advertising

Job description

Every customer deserves support that feels like it was written by someone who speaks their language natively — even when it wasn't. We're building toward a future where translation technology erases that gap entirely. As Sr. Program Manager of Translation Quality, you will own that future: identifying and continuously advancing the technologies and processes that deliver native-quality experiences at global scale. Amazon Advertising Support Products Services is seeking an innovative, strategic, and technically curious Sr. Program Manager to lead our Translation Quality program across advertiser support experiences. In this role, you will own the strategy and execution for how translation quality is measured, improved, and scaled across multiple support surfaces, including text and multimedia-based help experiences, AI-powered chat, human-led chat and email support interactions, and document translation workflows. This is not a traditional localization role. We are looking for a leader who is energized by using technology to push the boundaries of what is possible in multilingual advertiser support, and who can partner across product, science, engineering, operations, and content teams to build scalable mechanisms that improve advertiser experience globally. You will define what “good” looks like for translation quality in an AI-driven support environment, balancing advertiser and associate comprehension,…