Product Manager, Supply Chain

Job description

Our team owns and builds experiences that create trust and value for customers, selling partners, and shippers. We seek to achieve Zero Defects and Zero Cost of Returns at scale. We constantly create long-term value, working with multiple teams to identify and remove defects that cause returns, improving the return experience, and managing the lifecycle of returned and damaged products. In this role, you will focus on improving supply chain experience in Brazil by ensuring that new launches and existing features has the technical and operational support required across a variety of internal and external systems. You will contribute to and drive programs that will offer new and delightful experiences to customers and stakeholders. Key job responsibilities - Own Product Vision: End-to-end accountability; leads channel strategy, value proposition, writes product requirements. Focuses on customer delight. - Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support. - Scale services and tools – design processes, tools and procedures that scale with the business’ growth in volume and complexity - Monitor key performance indicators – develop metrics and service level agreements for core programs and processes,…