Software Development Engineer, Self-Service and Automation Team, Amazon Customer Service

Job description

At Amazon we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Experience Products (CXP) department. CXP owns the technology to support and enhance our Customer Service Operations network through our Self Service and Automation features, and various client applications. We focus on robust architecture, world class UX, and leverage Gen-AI technologies to drive insights and solutions through a myriad of applications. We are looking for a Software Development Engineer II to be part of a Global Product and Technology team whose innovations and strategies will define the next generation of customer experience for Amazon Customer Service, providing a seamless customer support experience globally and ensuring issues are resolved during the first interaction. As our Technical Leader, you'll design and implement next-generation customer facing systems that harness the power of Large Language Models, keeping us at the forefront of AI innovation. You'll have the unique opportunity to influence our technical direction, collaborate with teams across the organization, and drive the adoption of transformative AI solutions. If you're passionate about emerging AI technologies and want to make a lasting impact on developer productivity at scale, this role offers an exceptional platform to advance…