Supply Chain Program Specialist — Global Technology Fulfillment, OTS- Supply Chain:Technology Fulfillment Services Execution (NA)

Job description

In this role, you are the execution lead for technology fulfillment across multiple concurrent demand streams — launches, operations, and programs — within your region. You'll interpret demand signals, drive cross-functional coordination with deployment, logistics, and vendor teams, and own delivery performance from order creation through completion. You serve as the go-to for translating operational complexity into clear recommendations and resolving fulfillment blockers before they impact customers. You'll also mentor execution specialists around you, raising the bar through coaching and modeling — owning the outcome, not just your own workload. When something goes wrong, you own the recovery. When fulfillment runs clean, it's because you drove it there. Key job responsibilities - Drive end-to-end fulfillment execution across multiple demand streams — launches, operations, and programs — owning delivery performance from demand signal through order completion. - Lead cross-functional coordination with deployment, logistics, planning, and vendor teams to resolve fulfillment blockers and align delivery commitments with customer milestones. - Own supplier escalation management and delivery tradeoff recommendations to maintain on-time, in-full performance across your portfolio. - Drive process improvement initiatives, technology adoption, and standardization efforts that increase execution efficiency and reduce manual intervention across your region. - Mentor fulfillment execution specialists…