Senior UX Designer, Amazon Customer Service

Job description

Amazon's mission is to be earth's most customer-centric company. One of the ways we do this is by empowering our associates with tools to best support our customers in times of need. The Amazon Customer Service User Experience Studio is seeking a Senior UX Designer to improve the Associate and Driver experience. Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer to deliver results that delight our associates and resolve customer issues. You'll do great in this role if you are: * Able to carefully balance associate needs, business goals, and technical constraints * Passionate about creating elegant, simple to understand designs * Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem * Have advanced knowledge of emerging AI/ML applications in user experience Key job responsibilities - Lead end-to-end design for a brand new associate-centric customer service tools, from concept to launch - Partner with product, engineering, and research teams to deliver impactful solutions - Lead design reviews and workshops to align stakeholders…