Onboarding Success Manager, Amazon Autos
Amazon · San Jose, Costa Rica · Project/Program/Product Management--Non-Tech
About this role
Amazon is hiring a mid-level Customer Success Manager in the sales function based in San Jose, Costa Rica. The posting calls out experience with Salesforce.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- San Jose, Costa Rica
- Department
- Project/Program/Product Management--Non-Tech
- Posted
- May 11, 2026
More roles at Amazon
Job description
from Amazon careersAre you passionate about helping businesses launch and grow on one of the world's most innovative platforms? Amazon Autos is revolutionizing the vehicle discovery and shopping experience, connecting customers with their ideal vehicle. As an Onboarding Specialist at Amazon Autos, you'll play a critical role in bringing new dealerships onto our marketplace — guiding them from contract signing through their first live transactions and setting them up for long-term success. As an Onboarding Success Manager, you will serve as the primary point of contact for new dealer partners throughout the onboarding journey. You'll project manage dealers through each stage of the onboarding process — from implementation and setup to configuration — ensuring a seamless and efficient launch experience. You'll work cross-functionally with internal teams and directly with dealer personnel to resolve blockers, drive accountability, and continuously improve the onboarding experience at scale. This role offers a unique opportunity to shape how automotive retailers enter the Amazon marketplace. If you thrive in a fast-paced, start-up-like environment and are energized by building scalable processes and helping partners succeed, we encourage you to apply. Key job responsibilities - Dealer Onboarding Project Management: Own the end-to-end onboarding process for new dealerships, guiding them through…