AHS Operations Manager - Arabic & English, Account Health Support

Job description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. The AHS Ops Manager I is the front-line Manager of the Specialist and is responsible for providing effective coaching, guidance, and mentorship to drive and achieve individual and team performance goals. The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes. They will participate with site experiments/pilots and calibrate with worldwide business partners as appropriate. As a front-line manager of 15-20 specialists, the AHS…