Workforce Program Manager, WFS Process Excellence & Transformation

Job description

This role administers the field scheduling system (CTS) and owns the Flexible Workforce program, including RT hiring, requisition management, and contract oversight. It also manages the 500+ associate SSA program delivering virtual and on-site candidate processing support across all locations. Key job responsibilities • Documents current-state processes and identifies gaps, inefficiencies, and redundancies; benchmarks against best practices and recommends enhancements. • Designs future-state processes with clear steps, owners, and decision points, ensuring they are scalable, repeatable, and aligned to organizational standards. • Maintains up-to-date standard operating procedures (SOPs) and process documentation. • Leads network-wide process improvement initiatives, using data to prioritize, validate, and scale changes across the network. • Identifies patterns across data points to distinguish noise from meaningful signals, escalating risks as needed. • Pilots new process designs, measures outcomes, and scales successful changes across the network. • Proactively identifies automation and efficiency opportunities within owned workflows, driving implementation of solutions that reduce manual effort and increase scalability. • Aligns stakeholders on process changes, communicating impacts and timelines clearly. • Influences field operations, compliance, recruiting, and program stakeholder teams without direct authority. • Travels to sites a minimum of 50% of the time to support in-person process oversight, stakeholder…