Audit Manager II, Audits & Insights Team, AIT

Job description

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer Product Safety Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits. Key job responsibilities 1. Manage day-to-day operations of a team of senior auditors including planning of program audits, quality control, audit task allocation and reporting 2. Oversee the hiring training of new team members and support their development 3. Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis 4. Work closely with Process Improvement PM on weekly flash to identify any key learnings /findings and metrics with…