Transportation Representative, Executive Customer Relations
Amazon · Virtual, India · Supply Chain/Transportation Management
mid
operations
Logistics Coordinator
ic
1+ yrs Bachelor's
· Posted May 8, 2026
Skills
About this role
Amazon is hiring a mid-level Logistics Coordinator in the operations function based in Virtual, India. The posting calls out experience with React and roughly 1+ years of relevant work. Listed education preference: a bachelor's degree or equivalent.
- Role
- Logistics Coordinator
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Virtual, India
- Experience
- 1+ years
- Education
- Bachelor's degree
- Department
- Supply Chain/Transportation Management
- Posted
- May 8, 2026
AI Summary
Mid-level Logistics Coordinator for Amazon's Executive Customer Relations team handling escalations, root cause analysis, and systemic improvements. Responds to leader inquiries, communicates across departments, and identifies process/technology failures. Requires 1+ years customer service experience, strong analytical skills, and flexible shift availability in 24/7 environment.
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Job description
from Amazon careersExecutive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs.
The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience.
Key job responsibilities
Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels).
Communicate effectively and professionally with CS and non-CS departments.
Work on a detailed root cause analysis.
Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders.
A day in the life
You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect.
The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience.
Key job responsibilities
Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels).
Communicate effectively and professionally with CS and non-CS departments.
Work on a detailed root cause analysis.
Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders.
A day in the life
You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect.
Basic Qualifications
This is an excerpt. Read the full job description on Amazon careers →