FinOps Collections Specialist

Job description

Global Accounts Receivable (GAR) is seeking a proactive and detail-oriented Collections Specialist to manage and resolve receivables-related queries from Amazon customers. In this role, you will serve as the primary point of contact for customers on billing and payment matters — working to reconcile accounts, resolve disputes, and drive monthly collection targets. This specialist role requires the ability to handle complex and escalated cases, manage problematic accounts, and act as a team point of contact and escalation point. The ideal candidate is self-motivated, a quick learner, and demonstrates strong ownership in building trust with customers to facilitate timely payment resolution. Responsibilities Manage an assigned high-value portfolio of customer accounts, including problematic and escalated accounts requiring in-depth analysis and resolution Handle complex collection cases that require cross-functional coordination and advanced problem-solving Act as the team's point of contact and escalation point for challenging accounts and customer issues Follow up with customers via email and phone to drive timely collection of outstanding receivables Maintain accurate and up-to-date accounts receivable records, including aging updates, credit and collection application, non-collectable write-offs, and resolution of miscellaneous differences Investigate and resolve customer billing disputes and queries by collaborating with cross-functional stakeholders including Billing, Finance, Legal, Tax,…