Operations Manager, Last Mile Central Operations

Job description

Join our Network Operations Center team and help optimize Amazon's last-mile delivery network by transforming complex operational data into actionable insights. You'll partner with cross-functional teams to standardize processes, drive automation, and enhance the experience for station operators and delivery service partners across our global network. Key job responsibilities - Analyze operational data and performance metrics to identify inefficiencies, bottlenecks, and opportunities for improvement across the last-mile network, translating findings into clear recommendations for stakeholders - Coordinate cross-functional initiatives with Last Mile operations, planning, channel, and technology teams to design, test, and implement standardized work processes that reduce variability and improve consistency across stations and regions - Develop and enhance reporting tools, dashboards, and data processes that increase the availability and granularity of actionable insights for internal and external partners, ensuring data accuracy and accessibility - Drive process improvements and automation solutions that streamline repetitive station tasks, reduce manual work, and enable field leaders to focus on partner and driver experience while supporting network growth - Plan, track, and communicate progress on team goals and business initiatives, including segmenting objectives, measuring attainment, and adjusting strategies based on performance data and stakeholder feedback A day in the life As a Network…