Sr. Program Manager, RBS Returns Reduction
Amazon · Chennai, India · Project/Program/Product Management--Non-Tech
About this role
Amazon is hiring a senior-level Program Manager in the operations function based in Chennai, India. The posting calls out experience with Data Analytics.
- Role
- Program Manager
- Function
- operations
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Chennai, India
- Department
- Project/Program/Product Management--Non-Tech
- Posted
- May 4, 2026
More roles at Amazon
Job description
from Amazon careersAmazon strives to be Earth’s most customer-centric company, where customers can find and discover anything they want to buy online. Retail Business Services (RBS) accelerates Amazon's growth by improving customer and Selling Partner (SP) experiences, while optimizing costs across Stores WW. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon’s systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience. Returns Reduction as part of Cost to Serve (CtS) BU is a specialized program within RBS focused on driving down overall Return Rate for both Retail and FBA channels. Returns Reduction Program focuses on Upstream defect elimination with focus on defect identification and defect elimination and partners with System Owners, Category Teams, FC ACES, Finance, CS, and abuse-related programs to uncover true drivers and remove them systematically. The team builds mechanisms that strengthen upstream defect visibility, and enable consistent governance and contributing directly to improved Free Cash Flow and scalable business growth. This role will focus on identification and prioritization of high-impact defect opportunities and will own and define the roadmap for elimination of the problem space end to end. They will do this by building trusted partnerships with key stakeholders across technology,…