Senior Technical Process Specialist, Tech Services (Books)

Job description

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Technical Process Specialist plays a critical role in ensuring the quality of digital print assets prior to production; as well as supporting internal teams in researching, resolving, and improving processes for file ingestion and printing/manufacturing. An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with data, process excellence, sharing technical knowledge with others and effectively communicate with stakeholders. We offer a challenging, stimulating work environment where individuals have the ability to make an immediate impact on improving quality for our customers. Key job responsibilities • Define solutions and SOPs when met with ambiguity • Own and prioritize daily work allocation based on business needs to meet SL and communicate risks proactively • Defect analysis with complex deep diving • Manage file review teams, provide training, coaching and conduct performance audits • Own cross-functional projects or elements of programs that cut waste or improve experience • Use data to drive decisions • Make decisions that impact…