Team Lead, CST, IN External Fulfillment

Job description

Job Summary: The Team Lead (Central Support Team) is expected to support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. The candidate must be ready to work on weekends and in shifts. Roles and Responsibilities: · Monitor efficient functioning of the assigned seller flex sites via call, emails and by coordination with field executives · Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations ·Respond to associate queries on real time basis providing education to associates with the goal of achieving first contact resolution and excellent seller experience · Drive opportunities for efficiency through daily floor observations · Serve as the first point of contact for any seller escalations and ANDON cases · Conduct weekly audit…