Senior Technical Program Manager, Experience Analytics (Core Data Products)

Job description

AWS Experience Analytics (EXA) is seeking a Technical Program Manager to lead delivery of the team's core data product portfolio. EXA exists to understand how customers experience AWS — and to turn that understanding into products and intelligence that teams across AWS can use. As AWS customers shift from traditional console-based building toward AI-augmented, agent-primary, and fully autonomous workflows, the way we measure, segment, and understand customers must fundamentally change. EXA is building the data products that make that possible. You will own the delivery strategy and cross-goal coordination for three foundational data products: a unified customer lifecycle data platform, an AWS-wide customer experience metrics framework, and a customer segmentation framework. These products provide the semantic layer, identity systems, measurement standards, and governed data access that enable data-informed decision making across AWS. This is not a milestone-tracking role. You will shape how a growing, cross-functional team of engineers, applied scientists, data scientists, and researchers deliver complex data infrastructure. You will simplify processes, eliminate dependencies, negotiate priorities across teams, and create the conditions for scientists and engineers to focus on their highest-value work. You will drive the extension and expansion of these products — increasing adoption, improving data quality, and ensuring…