SDE II, Experience Analytics (Agent Experiences & Data Products)

Job description

AWS Experience Analytics (EXA) is seeking a Software Development Engineer to help build the tools and experiences that make customer data useful. EXA exists to understand how customers experience AWS and to turn that understanding into products and intelligence that teams across AWS can use. We are building a unified customer lifecycle data platform (Clara), customer experience measurement frameworks, segmentation systems, and AI-powered agents that make customer understanding available on demand. This role sits at the intersection of infrastructure and experience. You will contribute to the core data product builds — pipelines, APIs, data publishing — while also prototyping and building the agent interfaces and experiences that make these products accessible. You will help us figure out what a Clara query experience should feel like, how knowledge bases should surface insights, and how AI agents should interact with the people who use them. We are looking for someone who is curious about how people interact with data and AI systems, who can move quickly from idea to working prototype, and who is comfortable building across the stack rather than staying in one layer. You will work alongside applied scientists, data scientists, and researchers — translating their models and findings into…