CTL-Quick Commerce Last Mile, GSF Last Mile

Job description

Job Title Channel Team Lead (Quick Commerce) A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores, focusing on performance metrics, team coordination, and process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores, conducting audits, and driving operational excellence in a fast-paced environment. The position requires hands-on leadership, data-driven decision-making, and collaboration with DSPs (Delivery Service Partners), AMs (Area Managers), and other stakeholders. Key Responsibilities • Track and deep-dive into store performance metrics at D-1 cadence, reviewing D-day results for morning power hours (0900-1100) based on SOP accuracy, and taking precautionary corrective actions for defaulter stores with DSP POCs. • Conduct deep dives on D-1 defaulters including Gemba walks, Apollo UTR audits, and 3 DA ride-alongs for targeted stores to improve Transit Time, Service BTO, and P0/P1 priorities. • Manage new QC store launches by discussing plans with AMs/City Leads, handle store closures due to contingencies, and process site requests for consumables or parking. • Ensure 5S compliance, DA attendance via StaffPay, payments structure for aggregators/DSPs, and PDR reports/concessions on BTO orders. • For 1P stores: Drive on-ground process adoption through training and…