Program Manager
Amazon · Chennai, India · Project/Program/Product Management--Non-Tech
About this role
Amazon is hiring a mid-level Program Manager in the operations function based in Chennai, India. The posting calls out experience with SQL, Data Analytics.
- Role
- Program Manager
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Chennai, India
- Department
- Project/Program/Product Management--Non-Tech
- Posted
- Apr 30, 2026
More roles at Amazon
Job description
from Amazon careers- Is an Individual contributor responsible for identifying customer impacting issues, finding and implementing solutions - Own program specific goals around SLA, quality and productivity - Manage stakeholder communication requirements. Ensure that business processes are well documented and continuously updated. - Work with product and technical teams to build and improve the tools and technology to support the process. - Define, measure and present operating metrics to senior Management. - Responsible for identifying customer impacting issues, finding and implementing solutions. - Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, issues in projects, escalations from publishers/customers etc. A day in the life - Understanding of e-commerce platforms, content management systems, and data integration tools. - Effective attention to detail and commitment to data accuracy. - Effective project management skills, with the ability to prioritize and manage multiple tasks simultaneously. - Analytical mindset with the ability to interpret data and make data-driven decisions. - Proficiency in using data analysis tools, spreadsheet software, and content management systems. - Ability to mentoring and training junior team members. - Problem-solving skills and a proactive approach to addressing challenges. - Ability to handle changing priorities and use judgment when…