IT Support Engineer I, ITS Support (ONS)
Amazon · Heredia, Costa Rica · Operations, IT, & Support Engineering
About this role
Amazon is hiring a mid-level IT Engineer in the operations function based in Heredia, Costa Rica. The posting calls out experience with Linux, Networking, Encryption.
- Role
- IT Engineer
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Heredia, Costa Rica
- Department
- Operations, IT, & Support Engineering
- Posted
- Apr 29, 2026
More roles at Amazon
Job description
from Amazon careersAre you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance. Amazon's IT Services Support is the first point of contact for technical service requests. Our IT Support Engineers spend their day fielding incoming chats, calls, and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Responsibilities include: · Provide comprehensive technical support to Amazon Corporate employees worldwide. · Research, resolve, and…