Business Analyst, Amazon Customer Service
Amazon · Hyderabad, India · Customer Service
About this role
Amazon is hiring a mid-level Business Analyst in the operations function based in Hyderabad, India. The posting calls out experience with SQL, Tableau, Data Visualization, Machine Learning.
- Role
- Business Analyst
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Hyderabad, India
- Department
- Customer Service
- Posted
- Apr 23, 2026
More roles at Amazon
Job description
from Amazon careersAmazon's Customer Service (CS) department is seeking an experienced Business Analyst to join the team. CS is the heart of Amazon; our vision is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. The successful candidate will be a key member of the Amazon CS Data Analytics Support Hub (DASH). The team mission is to shape the future of decision making using next generation analytics technologies, insights, and improve the customer experience together with our worldwide (WW) partners under the Quality Escalations space. As a Business Analyst, you will translate business problems into actionable business insights. You are an analysis expert who leverages a variety of data platforms and analytical tools to provide a holistic view of the customer experience. You build deep contextual and domain knowledge, ensure data quality and build scalable tools. You effectively communicate findings across a wide range of senior stakeholders. Key job responsibilities Responsibilities include but are not limited to: - Translate complex or ambiguous business problem statements into analysis requirements. - Proactively and independently work with stakeholders to define analytical approach and construct use cases. - Build knowledge…