Risk Specialist , Executive Escalations

Job description

We are looking for an experienced fraud investigation specialist with strong analytical skills to become a member of our escalations team. This position will report to an Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and resources, we manage risk across multiple geographies and markets that have their own diverse set of buyers. We focus on customers and scale through innovation. The BRP team safeguards the order pipelines by monitoring, tracking, and managing risk to ensure long term customer satisfaction. Summary of Responsibilities: Risk Specialists rely on judgment to plan and accomplish goals with nearly all decisions expected to be made independently with a high degree of accuracy and attention to detail. Individual problem-solving and analytical skills are used to authenticate customer behavior and transactions on Amazon accounts. Risk specialists are expert communicators and problem solvers obsessed with customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and are champions…