Program Manager, ReLo, L5, Supply Chain AU

Job description

Reverse Logistics Program Manager We are seeking an experienced Reverse Logistics Program Manager to join our Supply Chain team. This role will be responsible for optimizing the end-to-end reverse logistics process, ensuring efficient handling of customer returns, vendor returns, and removal volumes while maintaining operational excellence across our fulfillment network. Key job responsibilities • Design and implement reverse logistics programs that optimize end-to-end returns processing, including customer returns, vendor returns, and removals, while establishing and monitoring key performance indicators (KPIs) to drive continuous improvement in processing time, costs, and customer experience. • Develop capacity planning models and forecasting tools to predict return volumes, inform labor planning requirements, and maintain optimal backlog levels through proactive demand management and workforce planning strategies. • Partner with Fulfillment Center operations, Returns teams, Stores stakeholders, and Workforce Management to streamline returns intake, processing workflows, and inventory disposition strategies while ensuring adequate staffing levels and storage capacity for unsellable inventory. • Analyze returns data to identify trends, bottlenecks, and root causes, then implement automation, technology solutions, and process improvements that increase processing speed, accuracy, and operational efficiency across the fulfillment network. • Create executive-level reports and dashboards that communicate program performance, forecast accuracy, labor productivity metrics,…