Cluster Manager, Amazon NOW
Amazon · New Delhi, India · Fulfillment & Operations Management
manager
Operations Manager
ic
1+ yrs Bachelor's
· Posted Apr 21, 2026
About this role
Amazon is hiring a manager-level Operations Manager based in New Delhi, India. The role typically asks for 1+ years of relevant experience. Listed education preference: a bachelor's degree or equivalent.
- Role
- Operations Manager
- Function
- operations
- Level
- manager
- Track
- Individual contributor
- Employment
- Full-time
- Location
- New Delhi, India
- Work mode
- On-site
- Experience
- 1+ years
- Education
- Bachelor's degree
- Department
- Fulfillment & Operations Management
- Posted
- Apr 21, 2026
AI Summary
Real Time Analyst monitors service levels, site performance, and agent metrics during shifts to manage email and non-email volume. Requires 1+ years employee/performance management experience and bachelor's degree or 2+ years Amazon FTE experience. Must work flexible schedules including weekends/nights and handle physical tasks up to 100 pounds.
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Job description
from Amazon careersThe mission of Payment Risk Operations team is to keep Amazon stores safe and trustworthy by protecting Customer accounts from takeover and fraud. As a key pillar within the Customer Trust and Partner Support (CTPS) organization, we protect Customer trust without harming the Customer experience and leverage technology with high judgement human decisions to do this at scale.
Payment Risk Workforce Management team is looking to hire an RTA (Real Time Analyst). The RTA will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming non email and email volume, agent performance and publish assignment adherence reports.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
Payment Risk Workforce Management team is looking to hire an RTA (Real Time Analyst). The RTA will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming non email and email volume, agent performance and publish assignment adherence reports.
Basic Qualifications
- 1+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
Preferred Qualifications
This is an excerpt. Read the full job description on Amazon careers →