FinOps Specialist - AR, Retail & Debit Balance collection

Job description

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment. Key job responsibilities • Hands on and in-depth knowledge of AR process • Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone email, both inbound and outbound • Work with cash application team to apply payments timely accurately • Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared • Provide accurate forecasting of collection promises • Work with Customer Service Billing teams to resolve customer disputes, support correction of root causes and enable timely collections • Identify slow-paying customers, timely escalation of collection challenges to management BizOps team, and recommend appropriate exit paths • To be highly customer obsessed and ensure delivering a positive…