Customer Success Manager, CN2EM Central
Amazon · Shanghai, China · Project/Program/Product Management--Non-Tech
About this role
Amazon is hiring a mid-level Customer Success Manager in the sales function based in Shanghai, China. The posting calls out experience with Salesforce, Data Analytics.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Shanghai, China
- Department
- Project/Program/Product Management--Non-Tech
- Posted
- Apr 7, 2026
More roles at Amazon
Job description
from Amazon careersAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace over 20 countries, adding millions of new products. We, CN2EM team aim to deliver on this vision by explore, inspire and empower quality CN new Sellers to launch and success on Amazon global marketplaces, with friction-free Seller experiences, and enable our seller success along the global expansion journey. As a CN2EM Central customer success manager, you will be responsible for business strategic planning and driving various programs related to CN2EM Seller success at key domains, including and not limited merchandising, incentive, new marketplace launch, logistic, inventory and etc. This role requires program management mindset and capability -most critically Invent and Simplify. You will work with internal AM teams to identify the needle moving points to boost seller success, and derive initiatives for Seller experience improvement across different product solution. Your will perform deep dives to derive analytical insights, and share data driven insights to discuss influence stakeholders, including but not limited to CN AM teams, PMO team, Marketplace partners,…