Transportation Representative NOC IB, ROW IB

Job description

ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across FCs. Our teams' objective is to manage the execution of freight planning for all carriers/sellers/vendors and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design the inbound ecosystem. Come help build a world-class services with Amazon.in's customer-centric focus applied to the Seller experience. The transportation representative will support carriers, Associates, and Management while ensuring program standards for individual and team performance are met. A transportation representative at ROW IB is responsible for appointment planning scheduling, flow of information among stakeholders and taking day on day decisions accurately in a timely manner. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements A day in the life A transportation Representative is responsible for planning and execution of appointment scheduling in a timely manner…