Principal Strategic Initiatives Lead, Customer Success Center of Excellence, AWS Specialist and Partner Organization

Job description

The Customer Success Center of Excellence (CS COE) is seeking a Strategic Initiatives Lead to drive business expansion and shape the next phase of our customer success strategy across multiple AWS domains. This role focuses on translating customer insights, engagement data, and market signals into clear strategic recommendations that guide organizational evolution, customer value realization, and AWS revenue growth. The Strategic Initiatives Lead will analyze feedback, engagement patterns, and performance metrics to identify expansion opportunities across AWS technology domains, with plans to broaden scope over time. The ideal candidate is a structured thinker who excels at solving complex analytical problems, building strategic models, and synthesizing diverse data sources into compelling narratives that drive business decisions. This person will work closely with leadership to develop monetization strategies and partner/customer payment/incentive models. The candidate should have a track record of managing multiple concurrent strategic initiatives with competing priorities, and a demonstrated ability to drive initiatives from concept to execution with measurable business outcomes. This is a highly analytical and strategic role that requires strong problem solving skills, judgment, intellectual curiosity, and the ability to convert complex information into actionable insights for senior leaders. Key job responsibilities - Translate customer and partner insights,…