Senior Technical Program Manager, Ignition, Platform Engineering

Job description

We are seeking an experienced Technical Program Manager (TPM) to lead complex ServiceNow platform initiatives within our Ignition. In this role, you will drive the execution of large-scale programs composed of multiple projects that improve how employees access and experience IT services at scale. You will work closely with ServiceNow application developers, system development engineers, product managers, and business stakeholders to deliver scalable solutions including workflows, automations, and integrations on the ServiceNow platform. You will manage critical dependencies across IT and infrastructure teams while ensuring successful delivery of strategic technology solutions that enhance service delivery across the organization. Key job responsibilities • Project Planning Execution o Own the creation and ongoing management of the project plan (charter, timelines, dependencies, milestones, risks, and budget.) o Partner with the Systems Development Manager, TPMs from other teams and Product Managers in Ignition to translate product requirements and technical estimates into executable plans o Identify and manage critical path items, blockers, and cross-team dependencies • Stakeholder Coordination o Serve as the central point of coordination across Product, TPM, Engineering, and support functions for project delivery o Facilitate collaboration via project standups, milestone checkpoints, and readiness reviews as needed o Ensure alignment with the Program…