Solutions Architect, Knowledge Management & Governance, Worldwide Field Enablement

Job description

Join our team as a Solutions Architect where you'll pioneer the future of AI-driven enablement at scale. This isn't your typical SA role—you'll architect intelligent systems that fundamentally transform how we analyze, design, develop, implement, and evaluate enablement programs across our global organization. You'll be building the AI infrastructure that reduces program development cycles by 40% while improving quality and Field outcomes. Rather than supporting existing systems, you'll design and implement modern AI agents and automation solutions that haven't been built before. You'll work at the intersection of instructional design, change management, and artificial intelligence—creating solutions that diagnose skill gaps, orchestrate practice, deliver feedback, and reinforce execution where work actually happens. You'll solve the challenge of scaling personalized learning experiences across thousands of users while maintaining quality and pedagogical rigor. You'll address the complexity of integrating AI capabilities across Analysis, Design, Development, Implementation, and Evaluation phases—ensuring our AI investments deliver measurable ROI rather than joining the 95% of AI pilots that fail. Key job responsibilities Architect AI-powered enablement systems that automate content analysis, design recommendations, and development workflows, reducing time-to-delivery by up to 40%. Build intelligent agents for knowledge management and governance that provide scalable, adaptive support across the entire…