Sr. Product Manager Technical - External Services, Amazon Connect
Amazon · US, NY, New York · Project/Program/Product Management--Technical
senior
product
Product Manager
hybrid
· Posted Mar 23, 2026
$167,400 – $226,500
USD per year
Skills
s part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
The Product Manager Technical - External Services will drive the product vision and roadmap for AI-powered business solutions. The role requires translating complex customer and business needs into clear product direction while balancing rapid innovation with reliability and compliance. You should be comfortable making decisions with incomplete information and creating clarity from ambiguity. You'll work closely with engineering, science, and cross-functional partners within the team and across AWS. We're looking for a product leader who can maintain high standards while moving quickly, prioritizing both rapid experimentation and responsible AI development to deliver measurable customer impact.
Key job responsibilities
Define and drive the product vision, strategy, and roadmap for AI-powered hiring solutions, translating customer needs into clear requirements and prioritized features
Partner with engineering and science teams to deliver impactful AI features that simplify complex HR and hiring processes
Navigate cross-functional dependencies across Connect service teams, internal Amazon teams, Legal, and external partners to deliver on MLP timelines
Lead customer discovery and beta programs, synthesizing feedback from enterprise customers into actionable product decisions
Develop and maintain product documentation, including strategy documents, product specs, and go-to-market materials
About the team
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
- 5+ years of creating written docs for development of new products experience
- Bachelor's degree in computer science, engineering, math, finance, or economics
- Experience in taking a product from conception & definition phase through engineering design and taking it to market
- Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress towards long-term vision and goals
- Experience working within teams delivering software products and features using agile methodologies
- Knowledge of legal aspects of the hiring process
- Familiarity with large language models, conversational AI, and AI-driven assessment systems
- Track record of partnering effectively with Applied and Research Scientists to translate research into product decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, NY, New York - 167,400.00 - 226,500.00 USD annually
The Product Manager Technical - External Services will drive the product vision and roadmap for AI-powered business solutions. The role requires translating complex customer and business needs into clear product direction while balancing rapid innovation with reliability and compliance. You should be comfortable making decisions with incomplete information and creating clarity from ambiguity. You'll work closely with engineering, science, and cross-functional partners within the team and across AWS. We're looking for a product leader who can maintain high standards while moving quickly, prioritizing both rapid experimentation and responsible AI development to deliver measurable customer impact.
Key job responsibilities
Define and drive the product vision, strategy, and roadmap for AI-powered hiring solutions, translating customer needs into clear requirements and prioritized features
Partner with engineering and science teams to deliver impactful AI features that simplify complex HR and hiring processes
Navigate cross-functional dependencies across Connect service teams, internal Amazon teams, Legal, and external partners to deliver on MLP timelines
Lead customer discovery and beta programs, synthesizing feedback from enterprise customers into actionable product decisions
Develop and maintain product documentation, including strategy documents, product specs, and go-to-market materials
About the team
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
Basic Qualifications
- 5+ years of technical product management with internet business experience- 5+ years of creating written docs for development of new products experience
- Bachelor's degree in computer science, engineering, math, finance, or economics
- Experience in taking a product from conception & definition phase through engineering design and taking it to market
- Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress towards long-term vision and goals
Preferred Qualifications
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience working within teams delivering software products and features using agile methodologies
- Knowledge of legal aspects of the hiring process
- Familiarity with large language models, conversational AI, and AI-driven assessment systems
- Track record of partnering effectively with Applied and Research Scientists to translate research into product decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 167,400.00 - 226,500.00 USD annually