Safety Specialist
Airbnb · Gurugram, India · Community Support
mid
operations
EHS Specialist
ic
INR 880,000 – INR 1,020,000
INR per year
About this role
Airbnb is hiring a mid-level EHS Specialist in the operations function based in Gurugram, India. Compensation is listed at INR 880,000–INR 1,020,000 per year.
- Role
- EHS Specialist
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Gurugram, India
- Department
- Community Support
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Job description
from Airbnb careersAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety
- Handle cases with complexities with the highest level of service
- Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate
- Develop a deep understanding of complex workflows and follow them, while still retaining the ownership mentality and skill to question and deviate from the workflow when needed, in collaboration with your management team
- Understand how to summarize user issues and escalate to leadership as needed
- Manage multiple user cases at the same time while remaining efficient, professional and organized
- Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and phone.
This is an excerpt. Read the full job description on Airbnb careers →