Specialist, Premium Support (Korean Speaking)

Airbnb · Seoul, South Korea · Community Support

mid operations IT Engineer ic

About this role

Airbnb is hiring a mid-level IT Engineer in the operations function based in Seoul, South Korea.

Role
IT Engineer
Function
operations
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Seoul, South Korea
Work mode
On-site
Department
Community Support
AI Summary
CS Specialist providing premium customer support to Airbnb hosts and guests, primarily in the Luxury segment. Requires fluent bilingual communication in Korean and English, strong problem-solving abilities, and ability to manage complex cases across multiple channels while maintaining high service standards in a fast-paced environment.
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Job description

from Airbnb careers

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and Korean, spoken and written. This is a full time position based in South Korea.

The Difference You Will Make:

This is an excerpt. Read the full job description on Airbnb careers →
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