Customer Success Manager (Fixed Term Contractor)

We are hiring a Customer Success Manager (12 month fixed term contractor) to join our CXO(Customer Experience Orchestration) team based in Korea. In this role, you will be responsible for collaborating closely with our valued enterprise customers. As a trusted advisor, you will foster strong partnerships, promote the adoption of our Experience Cloud solutions, and ensure they derive optimal value from their investments. The CSM develops and completes a customer strategy essential for growth and retention. They build relationships with Customer executives and senior decision makers. The role includes reducing risks by working with sales executives, technical and product experts, and support personnel. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast-paced environments. This is a highly consultative role requiring strong executive presence, critical thinking, and cross-functional collaboration. You will own the ongoing customer relationship post-sale and be accountable for ensuring customers achieve their desired outcomes while finding opportunities to expand Adobe’s partnership over time.   

What you’ll do  

• Accountable for Customer’s overall success with Adobe, including renewals, growth of Adobe solutions, customer health, and satisfaction  

• Develop mutual understanding of Adobe’s unique and transformational “experience business” capabilities, and evangelize how those capabilities create long-term value across various Customer business units & organizations  

  This is an excerpt. Read the full job description on Adobe careers →