Customer Success Engineer
Adobe · Bucharest, Romania · Information Technology
mid
sales
Customer Success Manager
ic
· Posted May 12, 2026
About this role
Adobe is hiring a mid-level Customer Success Manager in the sales function based in Bucharest, Romania. The posting calls out experience with JavaScript, Java, HTML/CSS, Express.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Bucharest, Romania
- Department
- Information Technology
- Posted
- May 12, 2026
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Job description
from Adobe careersThe Opportunity
Customer Success Engineers are responsible for the partnership between Adobe and our strategic clients, driving value realization and return on the client’s investment. This team of technology-savvy individuals has experience in Digital Marketing and understands its value in driving company strategies.
What you'll do
Customer Success Engineers are responsible for the partnership between Adobe and our strategic clients, driving value realization and return on the client’s investment. This team of technology-savvy individuals has experience in Digital Marketing and understands its value in driving company strategies.
What you'll do
- Act as a designated technical consultant to 5 to 7 customers using Adobe Experience Manager (AEM). This includes implementing and supporting standard deployment methodologies, managing custom integrations, bridging communication with clients, third-party providers, and various partners.
- Focus on client retention and cultivate future projects to qualify new opportunities, with frequent interaction with Directors, VPs, and C-level executives of Fortune 500 companies.
- Develop long-term client relationships, handle technical operations, and improve your domain expertise by collaborating in a reciprocal environment.
- Provide an outstanding customer experience for all assigned clients and assist them by rapidly growing their usage and adoption of Adobe products.
- Help clients reach their business goals by answering questions, customizing accounts, and renewing contracts.
- Work closely with Sales Executives and consult with other team members to ensure mutual objectives are met in support of client happiness.
- Communicate consistently with clients throughout the contract lifecycle by addressing relevant issues and managing their expectations.
- Coordinate customer support to ensure timely closure of quality issues and manage professional services requests.
This is an excerpt. Read the full job description on Adobe careers →