Senior Customer Success Manager

Adobe · Sydney, Australia · Sales

senior sales Customer Success Manager ic · Posted May 13, 2026

About this role

Adobe is hiring a senior-level Customer Success Manager in the sales function based in Sydney, Australia. The posting calls out experience with Express, SaaS.

Role
Customer Success Manager
Function
sales
Level
senior
Track
Individual contributor
Employment
Full-time
Location
Sydney, Australia
Department
Sales
Posted
May 13, 2026

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Job description

from Adobe careers

The Opportunity

Lead the post-sales customer experience, driving adoption and value for customers.

What you’ll do

Lead customer success with mutual success plans, engagement strategies, and impactful frameworks.

  • Accountable for Customer’s overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization.
  • Coordinate customer interactions, establish success criteria, and maintain communication alignment across all levels.
  • Network within accounts to achieve successful execution of client's strategy and roadmap
  • Deliver an outstanding customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
  • Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve
  • Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity
  • Identify Customer risk, and collaborate with the extended Adobe team to build and activate “get well” plans
  • Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem
  • Contribute to Customer Success thought leadership and share standard methodologies and feedback across the organization to continuously improve our approach
    • This is an excerpt. Read the full job description on Adobe careers →
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