Telecom and Communications Engineer

Job description

You will be a key contributor within Adobe’s Real Time Collaboration team. You will help build and scale the future of enterprise voice and communications for a globally distributed workforce.

This role goes beyond traditional telecom operations—focusing on cloud‑based platforms, automation, resiliency, and continuous modernization of Adobe’s communication ecosystem. You will influence architecture decisions, partner with multi‑functional teams, and help define how voice and communication services evolve to meet the needs of a growing, evolving and global business.

• Design and evolve a global Microsoft Phone environment using Direct Routing (virtual and physical SBCs) and Operator Connect, with an emphasis on scalability, resiliency, and operational efficiency.
• Drive modernization efforts, including migration from on‑prem PBX platforms (Cisco CUCM) to cloud‑native voice services.
• Partner with internal teams and carriers to build, deploy, and continuously improve telecom services across regions, ensuring high availability and performance.
• Drive end‑to‑end service delivery for enterprise voice—spanning architecture, implementation, operational support, and lifecycle management.
• Automate and standardize day‑to‑day operations such as number management, carrier workflows and monitoring.
• Assist operations partners for Tier 1 and Tier 2 problems impacting users and participate in after‑hours support for critical incidents and global change windows when required.
• Communicate effectively across geographies and time zones.
This is an excerpt. Read the full job description on Adobe careers →