Senior Customer Success Manager

Job description

The Challenge:

As a Senior Customer Success Manager on our Digital Experience Cloud team you will work with our customers to build positive relationships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. You can expect to work closely with Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities.

What You'll Do:

• Accountable for Customer’s overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and happiness
• Serve as a reliable Customer point of contact during the Customer’s lifecycle. Build a success plan that is measurable and has clear outcomes.
• Effectively network within accounts in order to achieve successful execution of the client’s strategy and roadmap
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
• Drive increased use of Adobe Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve
• Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity
• Identify Customer risk, and work with extended Adobe team to build and complete “get well” plans
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