JAPAC Retention Operations & Analytics Manager

Job description

The Opportunity

We are hiring an exceptionally talented Sales Retention Operations & Analytics Manager to drive flawless retention programs, analytics, and operational consistency across the JAPAC region.

As part of our world-class Retention Strategy & Operations team, you will collaborate with Renewals Sales, Solution Account Managers, Customer Success Operations, Finance, and Sales Operations teams.

You will successfully implement retention programs, study data to identify trends and risks, and build decisions that improve renewal performance and increase customer retention throughout different JAPAC markets.

This position provides wide-ranging experience across various locations, business units, and priorities, with opportunities to expand your influence over time!

What You’ll Do

Retention Programs & Execution

• Coordinate with regional leadership to establish and provide retention programs across JAPAC.

• Plan and roll out initiatives passionate about renewal performance, customer health, and risk reduction.

• Monitor program progress and share insights to inform next steps and improvements.
   

Retention Data, Reporting & Analytics

• Manage retention and attrition data across JAPAC, ensuring accuracy and consistency.

• Analyse data sets to identify trends, risks, and opportunities that inform action.

• Build regular reports and deliver analysis for regional and leadership reviews.

• Respond to data requests with clear analysis that shapes renewal planning and decision making.

QBR & Leadership Readiness

• Prepare retention inputs for QBRs spanning regional and geographic areas within JAPAC.

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